What are the last order dates for Christmas 2020?
Switzerland: Dec. 16
United States, Canada: Dec.1
All other countries: Nov. 28
Please note: all orders ship with priority mail. These dates are estimate by Swiss post. Please consider ordering early. Post offices and customs around the world tend to get backed up we get closer to the Holidays. Any delays with shipments and customs in your country are beyond my control.
What is the current production time for dispatch of your products?
I only carry a small stock of ready-to-ship products. Most of the items are handmade to order. Depending on the size of the order, production time will vary between 5 to 10 business days.
Please do not hesitate to contact me if you're worried about a late delivery. Reach out to me via email@example.com or our contact page. I’ll be happy to work with you to get your order delivered on time.
An item says ‘sold-out’, will you be restocking?
It depends on the item. Send me a request at firstname.lastname@example.org or via our contact page and, if possible, I will try to accommodate your request.
What are your return/exchange policies?
You can return like-new, unwrapped products for a full refund within 10 days of item receipt. Contact doodle.lidoo contact page to start process. Blind returns are not accepted. Find more info in the Store Policy section under Returns & exchanges.
What do you charge for postage?
The postage will vary depending on weight, seize and destination country. Place the desired products in your shopping basket, add the destination country and the postage will be calculated before you check-out.
All orders, domestic and international, over US$ 100.00 ship for free.
Shipping within Switzerland
All items are shipped via Swiss Post Priority Mail. The shipping charge will vary depending on the size of the order. You can find the exact shipping charge when you proceed to check-out.
We happily ship worldwide. All orders will be dispatched via Swiss Post, Priority Mail. The shipping charge will vary depending on the size of the order. You can find the exact shipping charge when you proceed to check-out.
Orders of $100 or more are shipped with tracking. Orders less than $100 have a option of tracking at and added cost. You can choose the tracked option at check-out. If you have a history of lost mail, I strongly suggest adding the tracked option at check-out. doodle.lidoo is not responsible for any lost mail.
Please do not hesitate to contact me at email@example.com or our contact page if you have any questions.
Shipping Time Estimates
Please note that these are estimates given by Swiss post an my vary due to customs delays or bad weather.
Europe, Great Britain: 2 - 5 business daysUnited States: 3 - 7 business daysCanada: 5 - 7 business daysMiddle East: 8 - 12 business daysRussia, Ukraine, Latvia, Lithuania: 8 - 12 business daysChina: 8 - 12 business daysAustralia, New Zealand: 6 - 10 business days
Please read our Shipping and Returns section first. However, if you are unhappy with anything regarding your order I will of course work with you to resolve any issues.
How are doodle.lidoo products made?
Each item is lovingly designed and made by hand in Vevey, Switzerland.
Do you still have questions about shipping?
Please do not hesitate to contact us at firstname.lastname@example.org or via our contact page.
We hope this covers any questions you might have. Still looking for your answer? Please do get in touch.