FAQs - Frequently Asked Questions
WHAT IS YOUR PROCESSING TIME?
We carry a small stock of ready-to-ship items. Most of doodle.lidoo products are made to order. You can find the current production/processing time displayed in the promotion header on top of each page. The production/processing time does not include the time it takes to ship an item. The shipping time will depend on the destination country. See question about shipping time below or reach out to us through our contact page.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
You can return like-new, unwrapped, products for a full refund within 14 days of item receipt. Contact us here to start the process. Blind returns are not accepted.
Please note, we do not accept returns or exchanges on sale items.
Please refer to our ‘Returns & Exchanges‘ policies for further information.
HOW MUCH DOES SHIPPING COST?
All items are shipped with tracked priority mail.
Orders of US$ 65 or more (after any discounts have been applied) ship free.
Orders of less than US$ 65:
The postage will vary depending on weight, size and destination country. Place the desired products in your shopping cart, add the destination country and the cost of shipping will be indicated in your cart prior to checkout.
Please note that shipping cost does not include any applicable importation charges, taxes and duties by customs in the destination country. You are responsible for such taxes and duties should they apply.
DO YOU SHIP INTERNATIONALLY AND HOW LONG WILL MY PARCEL TAKE TO ARRIVE?
We ship worldwide. All orders will be dispatched via Swiss Post tracked priority mail. Some countries require signature confirmatioin upon delivery.
The shipping charge will vary depending on the size and weight of the parcel. You can find the exact shipping charge when you proceed to checkout.
Shipping Time Estimates:
Please note that these are estimates given by Swiss Post and may vary due to delays at costums, special holidays or bad weather.
Europe, Great Britain: 2-5 business days
United States: 3-8 business days
Canada: 5- 10 business days
All other: 5- 12 business days
WHERE ARE DOODLE.LIDOO PRODUCTS MADE?
Each item is lovingly designed and made by hand in Switzerland by Andrea, the owner. All materials are carefully chosen and their country of origin is listed under ‘Additional Info‘ for each listing.
AN ITEM SAYS ‘SOLD OUT‘, WILL IT BE RESTOCKED?
It depends on the item. Please get in touch with us through our contact page and, if at all possible, we will try to accommodate your request.